Effective Date: July 9, 2026

At Creo Wear, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we’re here to help. This Return & Refund Policy explains the conditions, process, and timelines for returning eligible items purchased from creowear.shop.

1. Return Eligibility

We offer a 30-day return policy from the date your order is delivered.

To qualify for a return, your item must meet the following conditions:

• The item must be unused, unworn, unwashed, and undamaged.
• All original tags, labels, and packaging must be included.
• The item must be returned in the same condition in which it was received.
• Proof of purchase or order confirmation may be required.

Non-Returnable Items

The following items are not eligible for return or refund:

• Personalized or custom-made products.
• Customized or made-to-order items.
• Final sale or clearance items (if marked as non-returnable).
• Products showing signs of wear, washing, alteration, or damage caused after delivery.

2. How to Request a Return

To initiate a return, please contact our customer support team before sending any items back.

Email: info@creowear.shop

Please include:

• Your order number
• Your full name
• The reason for your return
• Photos (if the item is damaged or incorrect)

Our support team will provide return instructions and assist you throughout the process.

3. Return Shipping

We offer FREE returns for eligible orders.

There are no return shipping fees for approved returns. Once your return request has been authorized, we will provide the necessary return instructions.

4. Exchanges

At this time, Creo Wear does not offer direct product exchanges.

If you would like a different size, color, or style, simply:

1. Return your eligible item for a refund.
2. Place a new order for your preferred item.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery.

We may request photos of the item and packaging to help us resolve the issue quickly. If approved, we will provide a replacement or issue a full refund.

5. Refund Process

After we receive and inspect your returned item, we will notify you regarding the approval of your refund.

If approved:

• Your refund will be issued to the original payment method used during checkout.
• Most refunds are processed within 5–10 business days, depending on your payment provider or financial institution.

Shipping charges (if any) are generally non-refundable unless the return is due to our error.

6. Rejected Returns

Returns that do not meet our eligibility requirements may be declined.

Examples include:

• Worn or used products
• Washed or altered items
• Missing original tags or packaging
• Products returned outside the 30-day return period
• Items damaged after delivery through misuse or improper care

If a return is rejected, the item may be shipped back to you, and no refund will be issued.

7. Lost or Stolen Packages

If your package is lost during transit, please contact us as soon as possible so we can assist you in working with the shipping carrier.

If the carrier’s tracking system indicates that your package has been successfully delivered, Creo Wear cannot guarantee reimbursement for lost or stolen packages. However, we will gladly help you investigate the issue and provide any documentation needed for a carrier claim.

8. Contact Us

If you have any questions about returns, refunds, or your order, our customer support team is happy to assist.

Business Name: Creo Wear

Website: creowear.shop

Email: info@creowear.shop

Business Address: 12217 Pacoima Rd., Victorville, CA 92392, United States