Refund Policy

Effective Date: August 26, 2026

Last Updated: August 26, 2026

At Creo Wear (https://creowear.shop/), we believe getting a refund should be clear and stress-free. This policy explains how we handle refunds, how long the money takes to get back to your account, and how we handle order cancellations.

When You Qualify for a Full Refund

We issue refunds once your returned items arrive back at our warehouse and pass a quick check. To receive a full refund on your merchandise:

You must contact us to start your return within 30 days of delivery.
Items (whether a shirt, cap, or pair of shoes) need to be in clean, unworn, and unwashed condition, with all original tags attached and packaging included.

How Long Does a Refund Take?

Warehouse Check (2 to 3 Business Days): As soon as your return package reaches us, our team unpacks and checks the items to ensure they meet our return guidelines.
Refund Initiation: The moment the items are verified, we submit the refund request straight back to the original payment method you used.
Posting to Your Account (Up to 10 Business Days): Depending on how your bank or card company processes incoming credits, the funds will appear back in your account within 10 business days.

Refunds by Payment Method

We only send refunds back to the exact payment method you used at checkout (we cannot send funds to a different card or account):

Credit & Debit Cards (Stripe): Usually show up on your statement within 5 to 10 business days.
PayPal: Most refunds appear in your PayPal balance or linked card within 24 to 48 hours after release.
Afterpay & Affirm: Any scheduled payments will be adjusted, and any installments you have already paid will be refunded directly through their platform according to your loan agreement.

Haven’t Seen Your Refund Yet?

If it has been more than 10 business days since you received our refund confirmation email and the funds are not showing up:

Take another look at your bank or credit card transaction history.
Give your bank or credit card issuer a quick call, as some institutions take a few extra days to post pending credits.
If you have checked both and the money still isn’t there, send us an email at info@creowear.shop with your order number, and we will look into the payment gateway logs right away.

Canceling an Order

Before It Ships: If you place an order and change your mind, reach out immediately at info@creowear.shop. If our team has not yet packed and labeled your items, we will cancel the order and send you a full 100% refund on the spot.
After It Ships: Because our warehouse packs and fulfills orders quickly (within 1 to 3 business days), we cannot stop a parcel once a tracking number has been generated. When it arrives, simply follow our standard return process to send it back for a full refund.