Effective Date: August 26, 2026
Last Updated: August 26, 2026
At Creo Wear (https://creowear.shop/), we want you to feel confident in what you wear. If a shirt doesn’t fit the way you hoped, a cap isn’t quite your style, or the shoes aren’t the right size, we are here to help make things right with an easy return process.
Our 30-Day Return Window
You have 30 days from the day your package arrives at your door to start a return. We just ask that you reach out within this window so our fulfillment team can assist you without delays.
Item Condition Requirements
Because we sell everyday apparel, headwear, and footwear, returned items must be sent back in resalable condition:
- Shirts & Caps: Unworn, unwashed, free of makeup marks, odors, or pet hair, with all original tags attached.
- Shoes & Footwear: Tried on indoors only, completely clean on the soles, and placed back in their original shoe box.
- Original Packaging: Packed securely so the items are protected during the trip back to our warehouse.
Items that have been visibly worn outside, washed, altered, or damaged cannot be accepted for a return.
No Restocking Fees
- Restocking Fee: $0.00. We never charge restocking fees or repackaging penalties.
- Return Shipping Costs: If you are returning an item because of sizing or a change of mind, you will cover the return postage with your preferred carrier. If we made a mistake with your order or an item arrived damaged, we will provide a prepaid shipping label so you do not pay a cent.
Step-by-Step Return Process
- Send Us a Quick Email: Reach out to our team at info@creowear.shop with your order number, the item you would like to send back, and why it didn’t work out.
- Get Your Return Instructions: We will reply within 24 to 48 business hours with our return warehouse address and clear packing steps.
- Drop Off the Package: Box up your item, drop it off with a trackable carrier (such as FedEx, UPS, or USPS), and keep your receipt with the tracking number until your return is completed.
Damaged, Defective, or Incorrect Items
We inspect orders before packing, but if something slips through or gets damaged on the way to you:
- Email us within 48 hours of delivery at info@creowear.shop.
- Include your order number and 1–2 clear photos showing the issue.
- We will send you a replacement immediately or email you a prepaid return label for a complete refund.
Our 6-Month Quality Warranty
We stand behind the construction of our apparel and footwear. Every product includes a 6-month warranty covering manufacturing defects, broken zippers, or split seams under normal everyday use. This warranty does not cover accidental rips, stains, or issues caused by harsh washing methods.
Have Questions? Reach Out
- Legal Business Name: Fashion Addict
- Store Name: Creo Wear
- Physical Address: 14592 Palmdale Rd d9, Victorville, CA 92392, United States
- Customer Support Email: info@creowear.shop
- Phone Number: +1 (760) 245-5346
- Contact Us Page: https://creowear.shop/contact-us/
- Support Hours: Monday – Friday, 9:00 AM – 5:00 PM (PDT)
